Privacy Policy
1. Introduction
Welcome to VOCVS ("Company," "we," "our," "us"). Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, www.vocvs.co.za ("Website"), purchase our products, or interact with us.
By using our Website, you consent to the data practices described in this policy.
2. Information We Collect
We collect the following types of personal information:
Personal Identifiable Information (PII): Name, email address, billing and shipping address, and payment details.
Account Information: If you create an account, we store your username and password securely.
Purchase Information: Order history and transaction details.
Technical Information: IP address, browser type, device information, and website usage analytics.
Marketing Preferences: Information about your communication preferences and interactions with our brand.
3. How We Use Your Information
We use your personal information for the following purposes:
To process orders and provide customer support.
To personalize and improve your shopping experience.
To communicate with you regarding promotions, updates, and brand news (with your consent).
To detect, prevent, and address security or fraud issues.
To comply with legal obligations and enforce our terms.
4. Sharing Your Information
We do not sell or rent your personal data. However, we may share it with:
Service Providers: Third-party partners who help us process payments, deliver products, or manage analytics.
Legal Authorities: When required by law or to protect our rights.
5. Data Protection and Security
We take reasonable steps to protect your data using secure servers, encryption, and access controls. However, no method of transmission over the internet is completely secure.
6. Your Rights Under POPIA
As a South African company, we comply with the Protection of Personal Information Act (POPIA), which grants you the right to:
Access, update, or correct your personal data.
Request deletion of your data under certain conditions.
Withdraw consent for marketing communications.
Lodge a complaint with the Information Regulator if you believe your data is being misused.
7. Cookies and Tracking Technologies
Our Website uses cookies to enhance user experience, analyze traffic, and improve marketing efforts. You can manage your cookie preferences in your browser settings.
8. Third-Party Links
Our Website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date.
10. Contact Us
For any privacy-related inquiries or to exercise your rights, please contact us at:
Email: support@vocvs.co.za